Shinerock Technologies

Service Cancellation

At Shinerock Technologies, we understand that circumstances may change. You may cancel your service at any time by providing written notice to our support team. Please review the following cancellation policies that apply to our services.

Contractual Terms Apply

All cancellations are governed by the terms and clauses set forth in your signed contract with Shinerock Technologies. In case of any discrepancy, the contract terms will override this policy.

Project Cancellation

For custom development projects, you may request cancellation at any stage of development. Upon cancellation, you will be billed for all work completed up to the cancellation date, along with any non-refundable expenses incurred on your behalf.

Recurring Services

For ongoing services such as maintenance or hosting, cancellations must be requested at least 30 days before the next billing cycle to avoid being charged for the following period. All cancellation requests must be submitted in writing to support@shinerock.tech.

Refunds

Please refer to our Refund Policy for information about potential refunds related to cancellations. In general, prepaid amounts for unused services may be eligible for a prorated refund.

Data Retention

Upon cancellation, we will retain your project data for 30 days. If you wish to request a copy of your data or have it permanently deleted, please notify us in your cancellation request. Additional fees may apply for data export services.

Reactivation

If you wish to reactivate a cancelled service within 60 days of cancellation, you may be subject to reactivation fees. After 60 days, we cannot guarantee the availability of your previous configuration or data.

Contact Us

For any questions about our cancellation policy or to request cancellation of services, please contact our support team at support@shinerock.tech. We aim to process all cancellation requests within 2 business days.

Last updated: October 21, 2025

Cancellation Policy